Voice Integration Technology and the Federal Government: The Next-Generation of Business Operations

How federal government agencies are delivering mission-critical services, including citizen services, is about to undergo a paradigm shift. Since the dawn of the IT era, interactions from Master Data Management (MDM) inquiries on the backend to citizen-driven interactions have always been delivered via a text-based platform, but with the advent of artificial intelligence-driven personal assistants (IPAs), is a typed inquiry necessarily the most efficient and effective way to get the job done?

In 2017 voice integrated technologies, such as Alexa, Cortana, Google, and Siri, became a normalized part of many people’s lives. From asking for directions, to tracking packages and ordering groceries, voice recognition technology is humanizing system interaction between IT and end users. And this home-based revolution has led, in turn, to a push for voice integration in business and, surprisingly, in the federal government.

Hybrid integration platform innovators, including Software AG Government Solutions, are accelerating the development of business packages that easily integrate with virtual personal assistants to improve end-user experience.  For federal government IT organizations the inclusion of voice commands into business integration platforms will lead to the simplification of many processes, including reporting, maintenance requests, and retrieving information from MDM repositories.

A simple example of this might be “Alexa, how many times this year did we provide maintenance for device #B-9845?”

But this is a simple request compared to those showcased by Goerkem Tuerkel, Senior Solution Engineer at Software AG.  In a recent Digital Business DEMOs presentation Turerkel showcased some of the possibilities of voice integration via the ARIS repository.   What becomes clear very quickly through this demonstration is that the voice recognition with digital business platforms brings unique value to the end user. Being able to navigate via voice makes tasks easier, simpler, and much faster, delivering a strong return on investment.

With funding for IT modernization projects becoming available in 2018 through the Modernizing Government Technology Act (MGT Act) investing in voice integration technology to streamline business operations is an obvious way that agencies can improve operational efficiency.

Curious to hear what requests Alexa was asked to handle and how she did? You can check out her skills her:

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